Web Publishing Toolkits

Monitoring and Evaluating Websites

Good planning to define the purpose of the website and identify the appropriate audience(s) will enable high-quality website monitoring and evaluation. The Monitoring and Evaluating Websites Toolkit brings together relevant ‘better practice’ resources for web publishing practitioners advising senior management who are accountable for reporting on website usage.

Website Usage Monitoring and Evaluation - Better Practice Checklist
Australian Government Information Management Office, May 2004
Multimedia Victoria Web Analytics Toolkit
EGovernment Resource Centre, Victorian Government, V:1.0, Sept 2006
Multimedia Victoria IT&T Website Measurement Policy
EGovernment Resource Centre, Victorian Government, Dec 2005
Integrated Website Measurement and Demographic Profiling Report
EGovernment Resource Centre, Victorian Government, 25 March 2004
Internet Delivery Decisions (Component No 5) - Monitoring and Evaluating Internet-Delivered Government Programs and Services
Australian National Audit Office, April 2001
Measuring the Efficiency and Effectiveness of E-government
Australian National Audit Office - Audit Report, no 26, 2004-05
Quality Internet Services for Government Clients - Monitoring and Evaluation by Government Agencies
Australian National Audit Office - Audit Report, no 30, 2003-04

Maximising Site Search Functionality

Governments are increasingly reliant on the web as a means of providing public access to an increasing volume of material. Effective site search functionality needs to be built in from the beginning, when a site is developed - not as an add-on - so users can locate specific information easily. The Maximising Site Search Functionality Toolkit brings together relevant ‘better practice’ resources for Agencies seeking to maximise the value of a site search facility.

Implementing an Effective Website Search Facility - Better Practice Checklist
Australian Government Information Management Office, V:1, 2004.
IT&T Policy 45: Website Site Search Facility Policy
EGovernment Resource Centre, Victorian Government, June 2003
Searching for Better On-Site Search Usability
Stoney deGeyter, Search Engine Guide, January 4, 2008.
How to professionally manage search
Gerry McGovern, New Thinking, Volume 12, Number 19, 14 May 2007.
Search doesn't work out-of-the-box
James Robertson, Step Two Designs Pty Ltd, 9 February 2007.

Disclaimer: These website links will open in a new window as they are websites outside the eGovernment domain. The accuracy of the content is not endorsed and cannot be verified by the Tasmanian Government.